TVs & Cable
If you are experiencing problems with your property's TV or cable/satellite service, there are a few self-help steps you can do to try to get the problem resolved as quickly as possible. There can be several reasons why it may not be working, so we have to try to first diagnose the problem. First, make sure that the TV is plugged into the power source. Check for any surge protectors that may have been accidentally turned off during cleaning. Next, using the TV remote control, verify that the TV is on the correct input/source (most of the time it will be HDMI 1, HDMI 2, or TV Tuner). Please try ALL inputs/sources.
Next, we must check to see where the cable line runs. Does it connect to a cable box or is it plugged directly into the TV? If there is a cable box, the TV's input/source will need to be set to one of the HDMI options. You can manually check which HDMI input to select by checking the back of the TV to see which number port the HDMI cable plugs into. Some cable boxes may be older, which require you to turn the TV to channel 3 or 4, and then use the cable remote to change viewing channels and control the volume. If either remote is not responding, verify that it has batteries and that the batteries are still working.
If there is not a cable box, once the TV has been set to the correct input/source you should be able to watch TV without any problems using the TV remote. If the remote is not responding, verify that it has batteries and that the batteries are working.
If you have completed all of these steps and the cable is still not working, please call us during our regular business hours.