We get a lot of calls for issues with refrigerators, and the good news is that they are usually resolved quickly. If your refrigerator is not cooling, and you have checked into your property recently and/or just recently stocked an empty refrigerator with groceries, please ensure that the refrigerator thermostat or temperature controls are set to the middle setting. For example, setting number 5 if given the range of 1 to 9. Then, be sure to keep the refrigerator door closed as much as possible. Typically, the refrigerator works fine, but it can take up to 24 hours to cool the contents and its interior. Be sure to keep the temperature dials or buttons at a middle setting to prevent the cooling tunnel from freezing up and creating a longer wait time, or possible damage to the refrigerator. It is also critical to keep the doors closed as much as possible, since cool air descends rapidly. Each time the doors are opened, the cooler air falls out of the refrigerator and is refilled with warm air, and the refrigerator has to start the cooling process all over again.
Please understand that your refrigerator as just gone through a process similar to starting up a new refrigerator, which takes up to 24 hours to cool when plugged in. When the previous tenants checked out, they took out all of the cool contents, probably while having the doors open for an extended period of time, thus letting out all of the cold air. Then, the cleaning company arrived and had the doors open for an extended period of time while cleaning it for your arrival. Then you checked in and stocked the refrigerator with items that need to be cooled to the desired temperature, while having the doors open for an extended period of time. At this point, the refrigerator has a lot of catching up to do in order to cool its walls, interior air space, and the contents.
To verify that the refrigerator is working correctly and only needs more time to re-cool, you can check the freezer section. Most of the time, if the freezer section is working, everything with the refrigerator side should be fine. In most refrigerators/freezers, the freezer section provides the cooling to the refrigerator side.
If your refrigerator is still not cooling after 24 hours in the above situations, or you have a different issue with your refrigerator, please call our office during business hours. Unfortunately, the local appliance repair companies only make calls during regular business hours.