Lock Outs 

 
If you are checking in after hours and have not been able to find your check-in packet, please ensure you are looking in the correct drop-box and are at the correct office. We have two office locations: one in Surf City, and one in Sneads Ferry. Your Vacation Rental Agreement states which office to check-in. At our Surf City office, we have two drop boxes; one for our Sales Department, and one for our Rental Department. The Sales drop box is located on the smaller part of the building, nearest the street. The Rental drop box is located down the side porch, near the back of the building. Your packet should be in the Rental drop box, but please check both boxes just in case. If you are at the correct office and your packet is not in any of our drop boxes, please call our After-Hours Emergency Line at 888-698-4283.
 
If it is after business hours, and you are locked out of your property, please be sure to try all exterior doors that you can access. Our after business hours lock out fee is $60.00 until 10 pm, and $80.00 after 10 pm. Please be prepared to pay the person that brings you the keys. To arrange the lock out service, please call our After-Hours Emergency Line at 888-698-4283.

If your property has keyless entry, please ensure you have followed these steps:

Unlocking the Door:

  1. Press the Check Mark in the lower left corner of the screen, or place your entire hand over the screen (lock will turn on)
  2. Enter your 6 digit Guest Access Code
  3. Press the Check Mark (lock will automatically lock)

Locking the Door During Your Stay:
To lock the door during your stay, you will simply press any key on the keypad and the door will automatically lock. To re-enter the property you will use your Guest Access Code.

Check-Out/Departure:
NOTE: Entering this code will STOP your Guest Access Code from working. Please be sure to ONLY use upon departure.
  1. Press the Check Mark in the lower left corner of the screen, or place your entire hand over the screen (lock will turn on)
  2. Enter 123456
  3. Press the Check Mark (lock will automatically lock)
NOTE: Entering the Checkout Code will send a message to our office to let us know that you have departed the property so you will not need to stop back at the office UNLESS you have received any additional items such as pool and/or parking passes.

NOTE: 5 incorrect entries of a Guest Access Code will result in the lock shutting down for 1 minute.

If you are still not able to enter your property after following these instructions, please call our After-Hours Emergency Line to arrange lock out service.