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TThe Greater Topsail Island Area has long been known as an island of hidden treasures, boasting some of the best property buys along the eastern seaboard. Topsail Island Real Estate is a hidden gem. Our 26 mile long island offers...
Topsail Island has meant paradise to generations of families for its beautiful, family-friendly beaches and waterways. Topsail Island offers a multitude of attractions that draw people from any walk of life. The historic legacy of the area manifests itself...
Why settle for a motel room, or several rooms in order to fit the entire family, when you can have the full package on your next vacation? Choose a private home, condo, town home, or duplex, from our many and varied Topsail rentals. Enjoy...
After 36 years of serving Topsail Island with vacation rental management and real estate property sales, we know what it takes to get the job done. Our goal is to provide real value to every possible guest. Whether you're looking for an inexpensive escape for you and your honey or an impressive retreat for that important gathering of friends or family or co-workers, we have the accommodations to meet your needs. Search all of our Topsail Island vacation rentals with our advanced search options for the perfect rental for you or jump directly to one of the islands three cities. Choose from among the Surf City rentals, considered the commercial hub of the island, and you will find yourself close to shopping, parks, fishing pier and other amenities as well as the beaches. North Topsail Beach rentals feature some of the most luxurious vacation rentals and resorts on the island while Topsail Beach rentals are nestled among miles of natural untouched seashores waiting for you to stroll. All three cities include many pet friendly vacation rentals to choose from so you don't have to leave your best friend at home. When you have found the perfect property among our Topsail Island rentals, you can reserve online or call one of our friendly reservationists who will be happy to assist you and answer any questions you may have.
"This is not the first time we have used this property, but this time the deck had nails sticking up, boards that were very rough and even boards that were loose.
The boards toward the bench were similiar. I am concerned about next year, the "bridge" to the beach is wonderful, but getting up and down the sand area is becoming increasingly harder the older I become. We have put a pre-deposit down, but I am looking at other properties that have a set of stairs all the way to the beach. Have rented through Century 21 Action for several years now and have never had an unpleasant experience. Professional, friendly and willness to help in any situation that has arisen."
-- Janet, Columbus, OH9/23/2015
"Love, love, love this place. From the various places to sit outside, the tall deck chairs, the well equipped kitchen and the wonderful master BR mattress. Oh yes, and that MBR shower was great! I am glad that none of the neighbors were sitting on their decks too. It's a little close there. It would be nice if the upstairs deck was more waterproof for the downstairs one. Since it rained most of the time, we didn't get as much outside time as we would have liked. Everyone we worked with at C21 was top notch!"
-- Alina, Pittsboro, North Carolina10/8/2015
"This was our second stay at Brit- first time upstairs and with neighbors. Surprising how little noise we heard from downstairs. We really enjoy this rental"
-- Deborah, Orrtanna, PA8/26/2015
"The common area furnature (chairs, couch) were very dirty. They need to be professionally cleaned or replaced."
-- Kathy, Wheeling, WV9/23/2015
"The inside of the house needs maintenance. There are several of the dining room chairs that are broken, the corner cabinet door in the kitchen falls off when opened, the handle on the dishwasher is broken and the chaise lounge chair on the deck is broken. Also the TV in the queen room didn't work. Other than that it is a great house."
-- Deanna, Evington, Va6/3/2015
"did not care for roku, prefer cable...local news and weather..."
-- Linda, West Hamlin, WV6/10/2015
"Though we loved the location of the property, we were quite disappointed with the maintenance of the property. And the absence of toiletries was also an inconvenience. At least toilet rolls should have been there. Fresh linens were a blessing. And the strategic location of the property helped us to enjoy our vacation more."
-- Anjaly, Henrico, VA5/29/2015
"The king mattress in the master bedroom is extremely uncomfortable. It is worn and creaky and murder on the back. I spent at least half of every night in the recliner. One of the bars on the oceanside deck fell out while we were sitting on the porch. It didn't hit a car below, but it left a large opening--large enough for a child or animal to fall through. All of those bars seem loose and probably should be replaced with something permanent. Also, while not a maintenance problem, the lady next door (on the corner) feeds feral cats who spend most of their days under the cars in Rete's Retreat carport. One of them attacked and sprayed our dog. They probably need to be neutered and given a check-up then they can be returned but won't be a danger to guests."
-- Ann, Southern Pines, NC7/22/2015
"We had a great time on our vacation. Other then some minor housekeeping issues the home was great and we have stayed there previously. The staff at Century 21 check in desk were all very nice and were very helpful in trying to expedite the check in process."
-- Laurie, Westminster, MD8/5/2015
"This is the second time I've booked Birdsnest, we love the location in N. Topsail, the kitchen has everything you could need and it appears a new TV and master bed was new this year. As a suggestion, there are a couple deck stair treads leading from the second floor to the beach and from the ground floor to the front door that need to be screwed down, they are loose. Also, a new couch for the living room would be a much appreciated addition since the current one is very old and uncomfortable. We did have quite an ant problem in the kitchen, understand it happens at the beach, but there were at least 75 ants our first night. Resolved with ant traps. The AC on the bedroom level needs to be checked, it was set at 69 and would only cool to 75. The filter needs to be replaced there as well."
-- Mary, Frederick, MD6/25/2015
"Dated interior. Couch very uncomfortable and trashed. Loft bedding uncomfortable. Air conditioning very poor. Bug infested. No area to wash sand. Parking area not finished."
-- Marc, Waxhaw, NC7/30/2015
"Its a little outdated and the shower was very small. The stairs to the beach where in poor condition and in my opinion unsafe. I notified your staff of the stairs condition when I checked out.
Other then the stairs to the beach the house was acceptable for the price and our family enjoyed ourselves."
-- Michael, Mount Pleasant, PA7/26/2015
"Was not informed of beach construction work being done 24/7 at the house we rented.Was only offered a 15% discount on our next rental from century 21.We do not feel this is sufficient and will not be using century 21 again."
-- Jennie, Eolia, KY6/11/2015
"Communication & follow-up emails were helpful. We were pleased with Century21. very well maintained and clean and neat"
-- Brenda, Comfort, WV7/29/2015
"Some of the ivy and thorns could be cut back from the deck area. On the front deck coming in from the street side of the house, the wood is getting a little soft and there is some wear and holes. It could be that this is a project to replace in the coming months? "
-- Vickii, Lexington , Nc7/24/2015
"We had to clean up dog poop that was not ours.
The outside furniture needs to be painted.
The deck has nail heads and splinters sticking up.
One of the sliding glass doors would not lock.
There was sand on all the outside furniture and no hose to spray them down.
The ceilings inside in certain areas are peeling.
The kitchen needs new skillets and bakeware and a strainer for dishes.
The downstairs pullout mattress needs to be replaced - very uncomfortable.
The downstairs frig should have been defrosted.
Would be nice to have a dresser in the second bedroom.
The space and views of this house are wonderful. The house needs a lot of TLC compared to other houses we have stayed in at Topsail. We want to return and hope to see some improvements next year. We are looking for a house to grow into and if this house gets improvements we will keep returning if not we will be looking for another one."
-- Ann, Westerville, OH7/1/2015
"The furnishings (in particular the cream couch) and the bedding was dirty and worn out. The kitchen and bathrooms need to be updated. The best things about this house were the ocean views and the garage. I don't think I'd stay here again until it was updated."
-- Jocelyn, North Huntingdon, PA8/5/2015
"Home was beautiful and perfect in size and but dishwasher did not work properly, toilet was plugged and cockroaches were sited on 3 instances, mattress pad and pillows in 1 bedroom were also stained."
-- Lisa, West Seneca, New York10/23/2013
"House needs new couch and love seat. Very worn and uncomfortable. Great front desk staff. very friendly and helpful"
-- Wayne, Knoxville, TN7/8/2015
"would prefer to have the beds ready for a 2 day rental."
-- Karen, Brookfeild, IL2/28/2012
"The house showed many improvements that we were pleased with. The deck needs all the nails pounded in needs a coat of stain. the wood is starting to splinter and nails are coming out. the garage door could be replaced. the vertical blinds at the sliding doors are missing slats."
-- Barbara, Johnstown, PA 6/17/2015
"the entire staff service at Action Century 21 was always courteous and professional, especially Charlene!"
-- Gregory, Lake Villa, Illinois10/21/2009
"Nice vacation, even though there was no washer/dryer, this is a must with kids, owners should invest in those....we left early because of roaches (not water bugs, roaches), they were huge, nasty and disgusting, I blame this on the exterminators. I did love the little house, and overall I think the vacation was a ten, the home and furnishing (except for w/d) an eight."
-- Donna, Creedmoor, North Carolina 7/2/2015
"Adrian Baker was very helpful in getting us all set for our vacation. Thanks much!"
-- Tim, Virginia Beach, VA4/16/2015
"Scott and Tanner, Thanks so much for a great week! Great vacation house! Hope it will be available next year. "
-- Betty, Woolwine, VA7/8/2015
"Sliding glass doors from bedrooms to lower deck were not working properly. Some of the deck chairs need replaced due to condition. Kitchen was very equipped. The check-in and check-out process was so easy."
-- Lynn, Finleyville, PA6/25/2015
"The house was lovely. The view and privacy was perfect! The oven would not heat up, the microwave handle was broken and the downstairs AC unit was not cooling the lower half."
-- Beth, Hagerstown, MD7/15/2015
"although there was clean bedding, the paneling on the walls was coated in dust balls and the carpet needs replaced, there was paint all over it from where they painted. I would have also liked to have seen another piece of comfortable furniture (like a chair at least) there was also only a couch in the living area, which made uncomfortable if you wanted to lay down or relax there wasn't enough furniture to sit comfortable. Other than that I love the location and the barn. "
-- Donna, Shepherdstown, WV10/14/2015
"The house is beautiful, a few of the deck boards need to be replaced and a few nails hammered down. The sand needs to be removed from the bottom steps by the beach. Add more high chairs for the upper deck. Liz was wonderful, she worked with me, found the perfect house for our vacation. She was friendly and knowledgeable."
-- Tina, Bland , VA7/22/2015
"The mattresses on the bunk beds were very uncomfortable I ended up stacking two mattresses on top of each other in order to get adequate support for my back. The staff running the front desk are personable and very helpful no improvement needed. Adrian and Scott were helpful in resolving my issue with the beach replenishing going on in front of our house. After five days of non-stop construction equipment driving back and forth in front of our house an agreement was reached to my satisfaction."
-- Debra, Cleveland, OH7/1/2015
"Century 21 Action was outstanding to work with in getting this house for our beach vacation. I spoke with a number of agents and each agent was extremely personable and professional. I'd highly recommend Century 21 Action."
-- Michael, Dumfries, VA7/30/2015
"This year "Ann's Place" appeared shabby. The rooms and cocktail table needed painted. The door between the bathroom and shower needs replaced so that privacy can be maintained. Because the placed needed painted so badly, the condo appeared dirty. Our TV clicker wasn't working. We notified our rental agency and the clicker was immediately replaced. Your staff has been very helpful. Thank you."
-- Kathy, Pittsburgh, PA10/5/2013
"I felt the property was well worn and in many ways outdated: broken tiles in the bathroom, shower did not have a door but a curtain instead, no counter space in the master bathroom, kitchen was decorated nicely but again, very well worn. I felt the "loft" was actually a hazard to get to since it infringed on the stairs. The front door was very, very difficult to unlock. The washer/dryer were older and did not perform well. The half bath in the laundry room was well used. This condo, to me, was not valued at $2000 for the week."
-- Gina, Johnstown, OH7/29/2015
"WE love Surf City and plan to come back next summer. We would even consider the same property, unfortunately we had a rodent issue. I purchased a rat trap for under the kitchen sink and was able to kill three rats in one day. nothing after that was trapped. Im sure this isn't the usual case for the product Century 21 Action provides however it was unfortunate. I can provide a photo if requested...."
-- Daniel, Loveland, CO7/1/2015
"Everything was great...will definitely visit again!"
-- Willa, Daniels, WV4/18/2015
"Century 21 Action did a great job of coordinating several houses nearby each other for our large group. Great Service"
-- Danielle, Midlothian, VA8/19/2015
"The bed was sunk in some and made my back hurt. My only complaint with the place really. I noticed that one of the French doors in the bathroom area is broken or not properly secured."
-- Eric, Morrisville, NC10/8/2015
"washer only operated on one cycle.
Deck stair handrails top cover missing leaving staples and sharp pieces on handrail. also metal supports for deck are rusted thru at the bottom.
had to repair a lower level commode, running constantly."
-- Stephen, Fuquay Varina, NC7/8/2015
"It was our 4th year staying in the same property, we love it. Would love to find a property that we could stay for 10 days, beach front."
-- Vickie, Mount Sterling, KY7/1/2015
"We have always had good service with Century 21 and liked the properties."
-- Jeanne, Cabin John, MD9/3/2015
"The kitchen area seemed old and not well maintained. A mouse had left droppings all over the kitchen area and in the drawers. We had to call Century 21 for an exterminator while staying there. Exterminator killed the mouse halfway through our stay."
-- Jennifer, Millerfburg, OH7/31/2015
"The owners need to make some improvements. The air conditioner didn't work effectively. The person who came to check It he said that the high temperatures were due to the doors and windows leaking air. Also there are no steps leading tho the beach. The tubs and sinks are usable but very worn. There are places where the living room floor is coming up. The issues need to be addresses by the owners and were not a quick fix type problem. The experience we had with the staff at century 21 was very good. My only concern was that the owners have not maintained the property well enough to warrant the cost of the stay."
-- Laura, Schwenksville, PA7/29/2015
"Thanks for everything 8 year at TopSail and many more to come. "
-- Sandy, Millfield, OH9/2/2009
"Yes!!! Very nice working with staff!"
-- Tammy, Columbus, IN7/4/2015
"The deck seemed to be very unstable and would shake easily. The soundside deck was about to fall apart. I wouldn't let my kids go out on it at all.
I would recommend putting a "Private property" sign on the beach access. SO MANY people were using the stairs like a public access on the weekends, and it was very annoying."
-- Shelley, APEX, NC - North Carolina6/3/2015
"Avalon is a great property, but some things need improvement. Insufficient flatware (we were constantly washing by hand), the dishwasher didn't clean well, the TVs remotes did not all have batteries, the hose near the shower had holes, the hammock was not usable, and the ceiling in the middle upstairs bedroom had mold on the ceiling. None of these things would keep us from coming back, but should be attended to."
-- Barbara, Frederick, MD8/26/2015
"The roadside view of the house is very ugle and there was a lot of stinky garbage in drive. Both cans were overflowing and additional garbage was on the driveway. Bags had blown to other areas. The garage was so tight that it was difficult to get past car. The plastic chairs were so cheap and uncomfortable that they were not much better than nothing. The backs were so flexible that you thought that the chair was breaking and the back of the chair bit into your back. The other houses on both sides had better furniture and picnic tables so that you could eat outside. 1 bathroom door would not close upstairs, a towel rack needed to be attached better, bathroom sink upstairs had a very slow drain and there was a grouting problem that will cause problems down the road."
-- Mary, Mansfield, OH7/19/2015
"We could only get the TV in the living room to work. Need detail instructions for TVs. We would have appreciated luggage stands for the bedrooms and a toaster oven would have been useful, but facility was extremely well equipped. "
-- Rebecca, Roanoke, VA6/3/2015
"I spoke with Jennifer when I originally made reservations. She is AWESOME! I wish I had asked for her when I had problems with the air conditioning."
-- Tammie, Dawson Springs, KY6/22/2015
"I was told by the staff I did not need a pool pass just show them my key. Every time my kids went to the pool (age 21 & 6)
They were told they needed a pass and would not be allowed back in without one. So I had to leave the beach to talk to the pool monitor. He said no problem but a new pool monitor was there the following day and she said the same thing about the pool pass. This was very frustrating to me and my family. Also, will inluence my decision using Century 21 and staying at Surf Condo. I am very dissatisfied."
-- Thomas, Connellsville, PA7/22/2015
"Excellent service and very convenient check-in and check-out. "
-- Vanessa, Wilmington, NC1/6/2010
"Excellent place to stay - only thing missing was a place to store beach stuff overnight. Difficult lugging it up 42 steps!"
-- Debi, Kent, OH7/1/2015
"Loved this property. Could use an iron as well as trim the palm at front entrance. The retro charm of the kitchen is great and the view is spectacular. "
-- Geri, Lindenhurst, NY7/29/2015
"Beds were not comfortable. Pool was not available for two days because of fecal accident. There was no internet. Television and other electronics were outdated. Kitchen furnishings were random and mismatched and some had been put into cabinets dirty. Specific rental is hard to locate when you first arrive. Not enough luggage carts. No problems with C21 but would pick another rental. "
-- Tina, Hurricane, West Virginia7/31/2015
"The DVD player in the living room didn't work. We switched it out with the one upstairs and it didn't work. We finally hooked up a computer the few nights we wanted to watch a movie.
The upstairs deck "rocked" when you walked across it! Worried us!!!"
-- Donna, St. Leonard, MD7/23/2015
"The property is as well maintained as most I have stayed in, outlet cover missing, screen slider off track, door knob broken. But things were manageable. I would suggest an LED TV in living room that reduces glare since so many windows."
-- Andrew, Beaverdam, VA6/3/2015
"Thank you for the new locks on the doors and the new doors. Much improved. The shower head in Britt 2 is horrible. Just as much water out the back towards the wall as towards the front. Also, really need another recliner or similar inside. The sofa alone is not enough when there are 3 people in the unit. Made for uncomfortable evenings."
-- Ken or Selma, Cary, NC8/5/2015
"Absolutely BEAUTIFUL townhouse! Internet was a bit slow which really bothered the kids, but it was vacation, it should be! A chair on the back 2nd floor deck fell apart while we were there, just seemed a bit weathered. Amazing stay in Topsail, would love to visit again and am still sad to be home. Thanks to the owners of this property for sharing their home with us!"
-- Becky, Windber, PA8/5/2015
"The house was infested with ants. The potholder was cheap, old, and torn. I burned my hand trying to take something out of the oven. The living room couch was ripped. Also, feathers were coming out all throughout the couch due to tiny holes all over it. The kitchen floor has a crack/hole, and my daughter cut her foot on it. The flooring near the fireplace is also cracked and is a safety hazard."
-- Janice, Whispering , NC - North Carolina8/5/2015
"We only had minor issues and they were dealt with swiftly and kindly."
-- Carolyn, Gahanna, OH7/16/2015
"Needs a swimming pool."
-- David, Oak Hill, WV7/22/2015
"In the description it was mentioned there was a gas grill on the property but there was not one, there for we did not have a grill. also there were no stairs leading to the beach which made it difficult to get on and off of the beach."
-- Esther, Nashville, NC6/24/2015
"The immediate outside area of the home has no curb appeal, although it is clean and the least one would expect of a vacation rental. the inside of the home needs some cleaning up and painting/repairs. The kitchen had lots of appliances but lacked in silverware and utensils (except cooking spoons and tongs there were at least 9 of each of those). Deck furniture on the 3rd floor deck is cheap and unstable. I would suggest some of the nice tall chairs that are in the duplex next door."
-- Beth, Oswego, NY7/22/2015
"It was too many steps for our older family members"
-- Tammy, Wheeling, WV8/5/2015
"The mattress in the smaller bedroom needs to be replaced. My friend couldn't sleep on it because it sagged. The vertical binds in the master need major work. Someone did come by and fill in about 6 that were missing slats. The pieces continued to fall out and I was very carefully when opening and closing them. The linens and towels provided were nicer than I expected! The check-in lady was very nice!"
-- Cathryn, Raleigh, NC 6/3/2015
"The furniture is getting old and showing wear and dirt. For a house that sleeps 12, the living room only accommodates 6ppl, due to the lack of a large couch. There is only a loveseat and individual chairs to sit in.
SUPER courteous, helpful and thorough. EXCELLENT customer service, will definitely use Century 21 again!"
-- Sonya, Watford, ON9/2/2015
"My only problem with the property was it was listed as a beachfront house and it was three back. That is not a beachfront house. It had an ocean view but was NOT beachfront! Was a little disappointed. I knew it was further back but the pictures showed the houses staggered but they were clearly NOT. A little bit of false advertising. The house was beautiful and we still had a great time and were so glad we could bring our dogs! I think you accurately dis ribs the location."
-- John, Mason, OH 8/5/2015
"The moldy smell needs to be taken car of"
-- Jessica, Moon TWP, PA6/10/2015
"I mentioned to your employee at check-out, but the deck really needs to be redone. The splinter potential was worrisome, and the maintenance men had to repair several very loose railing pieces and one that had fallen out while my 2 yer old was on the top deck itself."
-- Teresa, Dallastown, PA6/10/2015
"Love Sea Smiles. The bedroom configurations are perfect for our family. The kitchen updates were great as was the new big screen TV in the family room. The kitchen was very well equipped with anything we needed. The high chair was very helpful as we have a new baby. Love the turndown service. So nice to not have to worry about making beds after a long trip. The owners seem to take pride in their home and not just consider it an income producer. Loved that we could just use a passcode for the pool area instead of the dreaded wristbands. Everyone seemed to be well behaved in the pool area and it was great to not have the "Pool Nazi" hovering over everyone. Great move on the part of the HOA. We love The Village of Stump Sound and its seclusion from the roadway. Seems just like our neighborhood where we feel safe and can let the kids go outside with no worries. They LOVE the ice cream man who comes thru almost everyday and look forward to him as well as the Italian Ice vendors on the beach. We already have our reservation hold in for next year and can't wait for another great vacation. Very well satisfied with Sea Smiles. We've stayed there for several years and hope to make more memories with future stays. No complaints at all. The only thing I would recommend is a good carpet scrubbing. As my mother would always say, " If the Good Lord's willing and the creek don't rise", we'll be back again & again!! Thanks, Century 21, Sea Smiles & Topsail We love you all!"
-- Lynn, New Cumberland, WV7/30/2015
"Century 21 was very helpful and super fast check in"
-- John, Smithfield, NC7/8/2015
"Carpet is stained throughout, wallpaper is pealing in bathrooms,outdoor shower has only cold water, hose to clean feet did not work, coffee pot leaked all over counter, handles off or loose on two slider doors, mold in shower fixture, outdoor shower head fell off. outside decks look trashy with nails rusted throughout. Its too bad because the lay out of the property was perfect for us. Unfortunately, I am very disappointed with Century 21. Their service is always great and responsive, but I have rented numerous times from you in the past and had thought your standards were higher regarding the properties you represent."
-- Linda, Baldwinsville, NY8/5/2015
"Had to fix ceiling fan in living room. Screw had fallen out and it was noisy. My husband had to fix it. Router was old and needs to be updated. We kept losing connection trying to watch Netflix and it was very annoying. Kitchen needs a few more utensils but otherwise we loved the house and we had a great time!"
-- Rachel, Dunn, NC7/1/2015
-- Peter, Brewerton, NY4/15/2015
"I understand the new owner is renovating as he is able, and his efforts showed. I would suggest a smaller dinette (the current table is too large for the space. He did apologize for not getting to the newer deck furniture prior to my arrival. I would also suggest that the owner make arrangements for newer rockers/chairs on the deck, as the others were quite worn, I had my own lounger that I used, but others may not."
-- Patricia, Sevierville, TN4/15/2015
"This was the third time we've rented through your office and I would do it again. We experienced some timing issues with the homecoming of our son from Afghanistan and everyone was wonderful with getting us the dates we needed. Thank you all."
-- Christina, Rockaway, NJ1/27/2010
"Disappointed in the king sized bed and the deck furniture was not adequate."
-- Sally, Raleigh, NC4/22/2015
"I would like to thank Liz and Adrian for working so hard. We did receive 300.00 dollars from the owner. Although we did experience several dissappointments, we made the best of it. We would've loved to have had direct beach access and not to have heard trucks and machinery all hours of the day and night. This being said, We
would stay at Beach Tracks again. "
-- Melissa, Anderson, S.C.4/9/2015
"My family and I love making Topsail Island our vacation destination. Who Cares Duplex was a beautiful home. However, the beds were really hard and some of the blinds were missing allowing people outside to see inside and some of the blinds kept falling off. Overall, we would stay again."
-- Sonya, Allentown, PA7/30/2014
"We were very disappointed in this property. The furnishings really needed an update. It felt like the owners just put in whatever they could find. It was very hodgepodge. There was not a CD player as advertised, however, Century 21 came and installed one in the living area. The house needed maintenance and we had to call Century 21 because the refrigerator leaked inside and out. The appliances were old and concerning. There was rust on many of them, and showed signs of wear and tear. The comforters/blankets that were in the house were minimal. and we did not want to use them because we did not know when they were last laundered. We could not use the outside picnic table because of the splintering wood, and had to bring up chairs from the garage to place on the deck. The outside shower was really disgusting--mold, mildew, and needed a thorough cleaning. We didn't want even our dog to take a shower in there. We ended up using the front hose to wash the sand off before coming in the house. The faucet on the hose was broken, leaked and needed to be replaced,"
-- Rita, Durham, NC7/15/2015
"We love Carolina Moon. It's perfect for our multi-family gathering. Rough start this year with the air conditioning upstairs not working when we arrived. We appreciated Century 21's responsiveness. The beach reclamation project worked and we had more beach at high tide!! As noted, the team at Century 21 was responsive when the air wasn't functioning on the top floor. Everyone we came in contact with was friendly and responsive!
-- Marci, Charlotte, NC7/1/2015
"Our neighbors used the rental for the first 3 Days of the rental. When they arrived, they said the place was not clean. ( Dirty dishes in the sink, food crumbs on floor).They called you and you sent someone over. They say that the cleaners did not do a good job and had to do some cleaning themselves.
There was no coffee pot on the property, a small 8 cube ice tray and one wine glass. All of these things are things that people vacationing at the beach use.
I have rented properties for 25 years ( not with Century 21) now and this is the worst equipped place that I have ever had.
I will say that I was happy with Russ who made the reservation and with the girl who checked us out. We love Topsail and do hope to come back again. I hope you accept this constructive criticism in hopes of assuring that the next guest in 3106 will have a better experience.
-- Ann, Charlottesville, VA6/11/2015
"Furniture needs replacing badly, including bedroom TV which did not work whole time! Shouldn't be advertised as working as owners did nothing to fix it. Furniture and couch pillows are ready for dumpster. Covered with sheets to sit on them. Same with bedroom comforter, took off bed needs replacing."
-- Terri, Nebo, NC7/1/2015
"the man that checked us in had a smile that wouldn't quit...so did the young lady that checked us out..."
-- Travis, Fredericksburg , VA10/7/2015
"We all loved this duplex and the owner and Century 21 people were fantastic. Everything went very smoothly and the staff were helpful. Thank you!"
-- Joy, Washington , DC8/19/2015
"Housekeeping was excellent! By far the cleanest rental I have rented. "
-- Tiffani, Bremen, OH8/1/2015
"The neighbors were not nice. We wouldn't stay again with them there."
-- Shawn, Owings, MD7/1/2015
"We liked this property, well enough to come back to it again next year. The kitchen could have used a few more pans but everything inside was very nice and kept up. My only complaints are the property had a very big roach infestation. Every room you walk into, you would see a roach. When you walk up the porch at night there would be hundreds on the deck. My other complaint is there was no water shower/spicket to wash off with. Yes the house in front had one but by the time you walk back to this house your feet are all dirty and sandy again. There was a spicket by the porch steps but it had a lock on it and would have been nice to use it. "
-- Randy, Shepherdsvilles, KY7/15/2015
"All in all the house was in very good shape met our expectations. The upstairs was in the great condition (loved the hard wood floors) and the kitchen was very well stocked. The only things that fell short were:
(1) the blinds in the bedrooms were missing some slats making it impossible to fully cover the doors
(2) the bedspread in the upstairs bedding was so lumpy and old looking we didn't even use it.
(3) the carpet downstairs has some serious wear and tear that shows"
-- Travis, Richmond, VA9/13/2015
"I want to start by saying we really loved the property and will definitely consider renting again. However, there were a couple of things that would have made our stay over the top: the grass needed cutting, it took a day to figure out the t.v. system, and there was no spatula in the kitchen. (I know this is picky..but we both like fried eggs for breakfast and we had to eat scrambled eggs all week because there was no spatula to cook fried eggs with!!) but you know what? WE LIVED and had a great time!!! Hope you will take these as constructive feedback items!
I feel so bad that I did not get anyone's name, but everyone that we dealt with was super nice, professional and friendly. The best customer service ever! We couldn't have asked for more! Thank you for a wonderful vacation experience!"
-- Teresa, Forest, VA5/13/2015
"They need to furnish larger pots. Made spaghetti when we were there and had to use the lobster pot to boil the water... TV in the living room has no color. "
-- Donna, Albany, NY6/3/2015
"The owners happened to be next door when we were there. There son was very nice and friendly, but the owners wouldn't even say hi. I know they don't have to, but we felt being we paid to rent there place and they are getting our money it would have been nice for them to say hi."
-- Erin, Fort Edward, NY8/7/2015
"Could not see the ocean from the porch and/or living room area."
-- William, Altoona, PA7/29/2015
"I cannot remember the names of those who answered my questions, but I had called a few times with questions. Each time I called the person I spoke with was very friendly and helpful. I was also impressed with the communication through email during our stay at Topsail. Everything was clearly explained in the emails. "
-- Amy, Enola, PA7/8/2015
-- Deborah, Grafton, West Virginia7/25/2015
"Refrigerator was not cold. Dryer did not work. The owners were working on the deck below banging hammers early in the morning. Since the dryer didn't work we had to use the outside clothes line and someone mowed and grass got all over our clothes. "
-- Naquesha, VASS, NC6/24/2015
"We LOVE this house and will stay again. The only things that would make this house even better would be better beds and a more safe deck. "
-- Jaclyn, Savannah, GA8/5/2015
"We had problems w/the toilets the entire time we were there, please address. Had to plunge most every day."
-- Joan, Cumberland, MD6/17/2015
"The house has not been well maintained. There were active leaks/ drips in the ceiling in the living room (we had to use a trash can to catch it) and from the balcony doors in the living room. There were dirty looking places on the ceilings and walls from previous leaks.
The comforter in one of the downstairs rooms had BLOOD on it.
The 2nd floor AC was not functioning properly. We were provided fans which helped tremendously and appreciated that. Thank you.
2 of the bathrooms had no towel racks or towel bars. The upstairs bathroom had no toilet paper holder bar which was repaired on the 2nd day of our stay.
One of the bathrooms had a bad smell in what we think were the drains of the tub and sink.
Including linens with the rental is great and we loved not having to worry about sheets, etc. That is a great service.
The kitchen was nice and had pots and pans and most of the things you'd need with the exception of adequate silverware - there were only a few forks. I'd say a couple more place settings would be great. Table was a nice size to fit everyone, but the little side table and chairs made the kitchen kind of cramped.
For the price we paid, we were extremely disappointed in the state of disrepair of the house. If there weren't so many maintenance issues, it would have been the perfect house with the number of rooms and bathrooms and balcony access. It has such potential but really needs to have some work done.
I think all property owners should be (and probably are) required to meet a minimum standard for upkeep. If the rental company can only do what is approved by the owners different/ higher expectations need to be established with the owners.
I know this may be an isolated thing and other houses may have fewer issues, but this is our only exposure to the company and we were very disappointed with the shape the house was in.
We have stayed on Topsail with a different rental company before and will probably use them again for our next vacation.
The AC was not working properly downstairs and there were drips and active leaks. The maintenance man came quickly and was nice and helpful and did what he could but are a lot of maintenance/ upkeep issues.
The refrigerator was not cooling so my brother checked the coil - it looked as though it had never been cleaned so he spent 30 minutes cleaning it. The interior of windows and glass on the doors had hand print smears which we had to purchase our own cleaner to clean as the company was not able to provide us due to liability.
We were not able to do late check out (which ended up being fine) as it is a busy time for the cleaning company, but I don't understand why that is the case when our particular house didn't seem to have been cleaned other than what the previous renters did.
The problem we had was not with maintenance, it was with overall upkeep. We were very satisfied with how responsive the company was to our maintenance needs."
-- Cathy, Gibsonville, North Carolina7/1/2015
"No usable umbrella for the back deck.
Loved the 2 coffee makers and well stocked kitchen utensils."
-- Ronald, Crossville, TN6/24/2015
"DVD player in the living room did not play our DVDs. It displayed "wrong disk," even though these were disks purchased from reputable retail outlets and they play on our home units. The TV in the twin bed bedroom only played VHS tapes - no cable connection. This is very much out of date. Deck furniture was very limited requiring us to move from deck to deck just to have two chairs. Dishwasher didn't work. C21 sent repair tech quickly, but even after the repair, it didn't clean dishes even when well rinsed.Dishwasher in this unit should be replaced. We have enjoyed our stays booked through C21. Our problems with this unit were minor and handled well when we called attention to them. Thanks!"
-- Ron, Woodstock, VA7/29/2015
"House was very clean and had pretty much everything we needed. Even though pets are allowed here, you could barely tell any pets had ever been in the house except for a few dog hairs here and there. Property met expectations and was just like the pictures shown online, which we all appreciated."
-- Carolyn, Goldsboro, NC7/25/2013
"Overall we had a wonderful time in this house. Everything was in good working order and it is well maintained. "
-- Madeline, Zelienople, PA6/24/2015
"We have been coming to Topsail since 1986 and this is the worst house we have ever rented. Kitchen utensils were not available, bathrooms were dirty, things were really old and not updated. I had family fly from Italy and Minnesota to come to the beach and it was very disappointing to have such a poor kept quality home to rent."
-- Bonnie, Salem, VA8/2/2015
"Porch needs some care, railings are wobbly. No baking sheets or broiler pans. Frige was also leaking water all over food."
-- Patricia, Aspinwall, PA6/10/2015
"Chairs on balcony not very sturdy. One was broken. The TV'S were a little difficult to work. Never did get one of them to work. We have been using Century21 for our Topsail vacations for 18 years. I would recommend them to everyone. They are always courteous and will go out of their way to help you."
-- Michael, Hurdle Mills, NC9/30/2015
"Overall, the house was ok, and we had a good week. Beds and bedding were nice. What could be improved...
Carpets are atrocious!!! Hardwoods (or Pergo) would have made a world of difference. There are no hooks anywhere (especially in the bathrooms and outdoor shower), so we constantly had wet towels and swimsuits everywhere. No high speed internet meant we couldn't watch Netflix or stream movies... frustrating! 2 front windows (to the left of the sliding door) are broken and could not be opened all week. I was afraid to try the other ones. There was 1 hanger in the whole house. The house sleeps 8 yet has seats for 6 at the table. I was very impressed with Century 21 Action and felt that it was the most organized, efficient realty company that we have dealt with at the beach. The welcome kit was wonderful, and you were always quick and efficient with responses, check in and check out. I would definitely look at renting a house with you again... just not that house."
-- Debra, Raleigh, NC8/13/2015
"I would like to thank the manager Adrian (sorry, but I do not have a last name). He worked with us to change where we were to originally stay when I realized the beach would not be accessible due to the restoration project. He responded to my phone calls very timely and called us en route to tell of what all our options were. Everything was ready for us even after changing houses only hours before. Thank you for making this vacation one of the best we have had. I will definitely be using Century 21 again."
-- Laura, Knoxville, TN6/10/2015
"The reservation staff were extremely helpful in finding me a place near my other family members."
-- Mary Ellen, Greensboro, NC7/16/2015
"My favorite house! The coffeemaker had died, and was replaced very quickly."
-- Cindy, Quaker City , OH7/29/2015
"The sunroom dining furniture was wobbly and unstable. Unless the chairs are made more stable the chairs could collapse causng injury."
-- Gordon, Proctorville, Ohio7/26/2015
"Britt II needs a new shower head
kitchen needs more cooking pots and pans and a blender
living room and hallway needs new carpet - it is torn and paint all over it
we loved the new furniture and remodel jobs done on the inside and new windows and doors
Thanks for a wonderful stay !!
-- Robert, Canton, OH7/22/2015
"Beddings in both masters are very old and used looking. A few loose boards on deck that were tripped on repeatedly. rusted/old beach chairs"
-- Julie, North Ridgeville, OH7/22/2015
"Too many steps. House in need of tender care. Seating inside and out not adequate for large groups."
-- Luanne, Newark, OH7/29/2015
"Like I mentioned, we have been very unhappy before with another realtor for the condos but Century 21 is definitely very professional and very efficient. Everything went off without a hitch and made our vacation unforgettable!"
-- Eileen, Harmony , PA9/21/2013
"We couldn't get any of the TVs to work initially. The property had Direct TV and the main TV box was in a guest room plugged into an outlet that was tied to a light switch that wasn't labeled not to turn on. At any rate, Century 21 was very responsive to my call, helped make contact with Direct TV, and even called me back to make sure my problem was resolved. Very helpful!"
-- Tricia, Lenoir, North Carolina7/17/2015
"The refrigerator has a slow internal leak. Water pools on anything directly under the drip, and at the bottom of the refrigerator (partially turning to ice). "
-- Bethany, Charlotte, NC7/16/2015
"The house and master bedroom reek of cigarette smoke, but we need the elevator/space, so that is why we continue to rent this house.
When we arrived, the kitchen area/dining room had over a 100 fruit fly/gnat type bugs....they love beer, wine and food!! We had to keep everything covered while we ate to prevent them from landing on our food/drink…..did not make for enjoyable meals! We spent the first 2-3 days trying to kill these things off! Possibly from the overflowing trash cans out front?! Would it be possible to have more frequent trash pickups?
The cookware and cookie sheets need to be replaced- next year we will bring our own supplies!"
-- Elizabeth, Charlotte, NC6/24/2015
"So appreciate all of the help from Charlene and Jennifer! We couldn't be more pleased and delighted with their generous service."
-- Zane, Raleigh, NC1/8/2010
"The house was nice and we had everything we needed. The only complaints: The air didn't seem to blow very much upstairs so it was a little toasty a couple of days up there. It could use another chair in the LR and we were not a fan of the couch. I realize the furniture gets a workout with all the different families. Could keep a couple of extra light bulbs somewhere. All in all we had a very enjoyable week and would stay here again. This was our first time on the far south end."
-- Kay, Lexington, Kentucky 7/22/2015
"The curtains and blinds were not adequate. They didn't completely cover the Windows. They looked like they belong in an apartment in a low income area. With such a nice house I think the owner could do better with the window treatment. The a/c was out for a couple days but your staff did everything within their power to help until it could be fixed. They brought portable a/c units, and several fans."
-- Carolyn, Huntington, WV6/24/2015
"The yard should be checked for dog poo. The previous guests had large log and left A lot of poo. We had a toddler with us... The picture showed TV in all rooms, there was only one. It would have been nice to have one in other rooms, no wifi.. Also the remotes had No batteries. But overall we were t there much except to sleep. Great if you have dogs with the fence. It could be a bit lighter in the house. It was fairly dark. Overall for the price on this house it was fine. Would be better if they checked the above mentioned things before New guests arrive and if owners could change a few things... Lighting , tvs etc... Love century 21. Front desk very friendly and nice. Would def stay with century 21 again. Been coming to TI for 30 years."
-- Beverly, Kernersville, NC7/22/2015
"The kitchen needs better cookware and the table doesn't seat enough people. No deck furniture except for a battered plastic table and 3 beat up chairs."
-- Allyn, Kittanning, PA7/8/2015
"The upside was the house had the amount of space we requested, and the deck was very spacious and was perfect for young children to play when they didnt want to he on the beach. The down-side was that the sofas are filthy. They looked so bad that we covered the sofas with blankets. "
-- William, Fayetteville, NC8/5/2015
"All staff was friendly and helpful each time we dealt with them. Thank you all so much. Jane Nelson and family."
-- Jane, Rose Hill, NC10/7/2015
"We were moved to this property at the last minute due to the dredging project that would have been in front of the house we originally signed up for. First of all, thanks to the owner of this duplex and Century 21 for making the last minute changes. the property is beautiful and is perfect for a large family. The only downfall being, it is a duplex. We had only adults and the neighbors had a lot of kids that evidently liked running up and down stairs but that's kids for you. Other than that, being in Surf City was nice as we were able to walk to restaurants and shops. Again, thanks to the owner and Century 21! We are regulars to Topsail and we have always used Century21Topsail for our reservations. We will continue to do so. They have always been great to work with!!
-- William, Powhatan, VA6/17/2015
"I was very pleased with the entire reservation process! All staff with whom I interacted with helpful and pleasant :-) Thanks."
-- Carol, Candor, NY1/7/2010
" Our only problem was the outside hose connection did not work. Other than that, we were very pleased. The check in man was great. We will be back next year. The man at the front desk was great. I cant remember his name but he was young, dark hair, blue eyes. The rest of the staff were extremely helpful with calls and billing. Too bad you couldn't fix the weather , had to leave day and a half early. :( thanks for everything. Thanks"
-- Michael, Kenton Vale, KY10/7/2015
"lot of growth on steps and concete. needs to be cleaned up. some poison plants growing. one night a lot of flying bugs around kitchen window. everyone thought termites? sink clogged up but we unclogged. people pouring grease down sink we loved the house and will rent again. just minor problems that can be take care of."
-- Tina, Mount Olive, NC7/8/2015
"A grill is a part of the beach experience. We have always had access to one with the property and at other properties rented at Century 21 over a sixteen year renting period.
Major beach construction was underway to our dismay and stark surprise. No one alerted us that this was going on and took a chance or "had thought," it would not affect our only Vacay of the year. We were very disappointed, and had to travel to another section of beach thus forfeiting the expense and convienece of having an ocean front property. The best Adrian could do for a family who has possibly come close to punching a property there was offer an early check in and check out for the next time."
-- Patricia, Fredericksburg, VA6/4/2015
"There was no internet. I would say in this day and age, internet connection is a basic amenity similar to tv. We loved the place, may stay in the same place again, but will look elsewhere for another similar location that has internet. If cost is an issue, get rid of the HD cable for standard cable and add wireless internet service."
-- Brian, Westminster, MD8/4/2015
"I can say by far this was the biggest dump I ever over paid for. The roof leaked. There was poison oak all over the decking area, all the outside furniture was broken( had to buy our own chairs to sit on deck). Inside All shower heads were broken, lower shower floor was just before falling through from water damage. ( no one could use it ). Kitchen drain leaked under sink into floor. You all should do more inspections on the properties that you rent to people, I feel that I should have only paid half of what I paid for the quality of this property. Remember this reflects on you ! And this was a terrible experience. "
-- Randy, Hendersonville, NC10/7/2015
"The porch chairs were not heaby duty enough for my bulk."
-- Chris, Morgantown, WV7/1/2015
"Poor old Hubbard Hall is getting pretty run down and in need of some repairs. It's time to replace the deck. The master shower is ATROCIOUS. I bought some drano and tried to unclog the drain, to no avail. For a quick 5-minute shower, it takes EIGHT HOURS to drain. That HAS to be a health hazard. The furniture is about as uncomfortable as you can get."
-- David, Wilmington, NC6/24/2015
"I would of liked more deck furniture for the number of people the house holds.
We had problems with the Internet the first day but after unplugging router to reset it worked great. Refrigerator water and ice dispenser weren't working. 3 calls and I was told to change the temp. That didn't work. "
-- Sharon, Monroeville, PA6/3/2015
"you guys at C21 are wonderful..."
-- April, Jersey Shore, Pennsylvania9/3/2015
"Front desk provided polite, courteous and communication. The bedroom on the main floor was unacceptable and the bathroom should be a safety concern. The way the tub/shower was set up would lead me to believe no permits were issued in the remodel. I would never book this home again and will not recommend it to anyone."
-- Catherine, Durham, NC7/17/2015
"Because of your great service and the beautiful homes that we always rent, it is always a pleasure to return to Topsail on our vacations!"
-- Pamela, Fruitland Park, FL10/18/2009
"Century21 made our vacation from arrival to departure (and everything in between) wonderful! Our property was beautiful, homey & well priced. It would've been nice to have more channels (even basic cable) to watch at night. We also very much enjoyed the Belle of Topsail cruises-especially the pirate adventure-HUGE hit with the kids! (ages 5 & 7) Thanks so much! We WILL be back!"
-- Pam, Cincinnati, OH6/17/2015
"would have been nice to have a table on back deck to sit at other then that it was wonderful"
-- Otto, Harleston, TX5/16/2015
"The matress sunk in the middle, no big deal though. Great house for the off season! Would rent again. Thank you for the great service. It was nice to receive a phone call checking about the house and steps after the storm that went through the area. "
-- Amy, Akron, OH10/14/2015
"The customer service and reservation process was excellent."
-- Amy, Huntsville, NC1/16/2010
"The landscaping could use freshening up. A little overgrown and some dead plants sitting around. The outside shower was pretty much a joke. It had a nice enclosure, but the shower left a lot to be desired. The Welcome packet was wonderful and the rental linens were great. Several areas inside with noticable water damage. One MAJOR issue was the railing along the loft. It is extremely unstable and dangerous. If a young child or even a grown up were to lean on the rail, it would give way. I would suggest that it be fixed ASAP before someone gets hurt."
-- Leanne, Thomasville, NC7/6/2015
"Our family has stayed in this property for approx 6 years. It fits our family well & we like its location. We realize this is strictly a rental property & it's not required to have all the comforts of home, but the property has declined over the past few years. The silverware is inadequate. The silverware has broken over time. . We had to purchase additional plastic ware. There are 2 handheld can openers, but neither worked. We purchased an inexpensive one & left it. The WIFI worked sporadically. The railings on the top deck by the living area were loose & unsafe. The outside light on the back deck would cause the circuit to shut off when on. We noticed the lights flickering (dimming) at night throughout the house. "
-- Elizabeth, Fayetteville, NC6/25/2015
"Frankly this rental, compared to previous ones in your portfolio, was disappointing. The deck and stairs were actually scary because they were in such poor repair! The kitchen was inadequate for a family that looks forward to cooking in.
We chose this unit because of the floor plan and were delighted with that aspect, however the cheap furniture and marginal toilets were disappointing, but we managed.
The toilets were especially annoying to the male members because there's inadequate clearance between the seat and water... Plus they were all hard to flush (due to cheap mechanisms.)
For the 11 years we've been coming to Topsail, we've always booked with you all. We noticed a lot of units in the area, and most of them seem to be much better maintained, so we'll definitely do more research next time.
The agent on duty at check-in was very helpful and friendly and the welcome bag was wonderful to have (especially the TP, since we forgot!)"
-- Harry, Hiwassee , VA7/8/2015
"Some water kept showing up inside the frig, we would clean, and it came back."
-- Mike, Knoxville, TN7/8/2015
"My family and I enjoyed our stay."
-- Rita, Old Fort, NC8/31/2014
"We did enjoy our stay at Summer Cottage, however there are several issues that need to be addressed. The cottage overall did not seem clean when we arrived. The first thing I noticed was the trash can. The lid was disgusting and it looked like it had never been cleaned. It needs to be thrown out and replaced. There were cobwebs on the light fixtures in bathroom. Mold in shower. The master bedroom tv and area around tv was covered in a thick layer of dust. The glass on the screen doors had not been cleaned and were smudged w/ fingerprints. We found food in the floor behind the couch in the dining area from previous guests. We found two roaches while we were there. The sofa and recliners in living room smell terrible, like they haven't been cleaned in years. All of the cookware and knives in the kitchen need updating BADLY. Dishes were dirty when we pulled them out to use them. I felt like I needed to wash everything before using. We started seeing ants in the kitchen towards the end of the week. Lastly, the outside shower barely had any pressure and there is no hose or lower spigot or anything to sufficiently wash off your beach chairs, umbrellas etc.
I would give the overall cleanliness and upkeep of the cottage a 1 on a scale of 1-10. The view and location are perfect. The beds were comfortable and the kitchen was pretty well-equipped; the equipment just needs some updating. We also appreciated the bag of supplies given to us upon check-in.
We have reserved Summer Place again for next year, so I hope it will be cleaner w/ some updated kitchen items next time.
-- Judy, Lawrenceville, Ga7/29/2015
"It would be nice if the chairs on the deck were taller so you could see over the railing. The dishwasher worked ok but the top rack was rusted off on one corner. The stove was great, since it is brand new you may want to consider getting pans appropiate for flat top stove. The pans that were there left marks on the burners that did not come off with the cleaning supplies I had. We have stayed at the upper brit many times and really enjoy our time there. We have stayed at other rentals and prefer the upper brit."
-- Beverly, Bellville, OH9/20/2015
"House could use more space to put things, such as dresser tops in bedrooms and shelf in bathroom. Very limited space to set things used daily. Also, garbage cans in each room would be helpful:)
TV remote was difficult to use and figure out."
-- Chris, Saegertown, PA7/1/2015
"The TV on the main floor is really really really in need of upgrade. Several minor maintenance issues: upstairs bedroom dresser lamp non-functional, upstairs bathroom light strip minus one lamp, kitchen cabinets with peeling veneer, hazardous hand grip on first stairway, smoke alarm without battery"
-- Claudia, Chapel Hill, NC7/7/2015
"The driveway is a accident waiting to happen. The bushes between Armstrong and the neighbor make it impossible to see when pulling out of the driveway. You cannot see oncoming traffic!!! Your staff was really great - very helpful and friendly. Website very user friendly! Another note is that some great deck furniture would be a bonus."
-- Lynn, Munroe Falls , OH8/5/2015
"I believe the gentlemans name was Russ? but I am not sure He was helpful from making the reservation to check in. Kind and curtious."
-- Elizabeth, Cary, NC6/1/2015
"The AC Unit was unsatisfactory. It failed to cool the place the entire week, especially upstairs. It completely stopped working on Thursday and the technician did not arrive until Friday night at 9:00. I would love to stay at this same property again next year but not without a new and well equipment AC unit for this house. "
-- Samantha, Clayton, NC7/29/2015
"Amanda was exceptionally conscientious and helpful. Thanks Amanda!"
-- Robert, Kirksville, MO6/3/2015
"We really appreciate the updates they did this year to the cottage, including the new dryer, game room, refresh to the upstairs."
-- Jennifer, Charlotte, NC7/20/2015
"Should have included:
Trash can liners
Unempty L/P gas canister for grill
Starter paper towels and t/p
Please repair broken step before someone is seriously injured. (This negligence is only documented by labelling it "watch your step".)
The uncovered utilities trap in driveway represents a potential hazard.
You all at C21 do a great job! Thank you for a wonderful week!"
-- Craig, Ann Arbor, MI9/4/2015
"Communication & follow-up emails were helpful. We were pleased with Century21. Carpet was worn & had the appearance of being dirty. The 6th bedroom was actually part of the garage & was musty & didn't cool as well. "
-- Angela, Warrenton, VA7/29/2015
"It needs a tv in each bedroom, esp for kids"
-- Molly, Rocky Point, NC9/11/2015
"This property has been neglected by the owner. Furnishing are tired and worn out. Kitchen is very poorly equipped and is mostly full of junk pot, pans, dishes and glasses. The screened porch could be really nice but unfortunately it has become a "graveyard" for beach junk that previous tenants have left behind. Parking is difficult because there are full time tenants living in the building (this was not spelled out clearly on the website.) The location however is great. The house could be absolutely wonderful, but it's needs some serious TLC. The full time tenet (female) is noisy and quite frankly rude. Her loud singing and carrying on awakened us several times.
We have own a vacation property and have rented it in the past. I always kept my property up and insured that it was a comfortable home away from home. We learned that the property was sold to a new owner while we were there, hopefully they will put some money and effort into the property. I'm am certain that they could increase the rental rate if the property was nicer. Staff is friendly and very helpful. We did have the dryer die and the AC quit working. Was very impressed that the dryer was replaced quickly with a brand new one and AC fixed in a timely manner. Great job! "
-- Kelleen, Woodstock, GA 7/11/2015
"Dining table needs to be refinished. Side lawn needed to be cut."
-- Patricia, Pratt, WV7/15/2015
"Property desperately needs paint."
-- Ernest, Knoxville, TN6/3/2015
"Does not have very good curb appeal, but is a good value for the price."
-- Spence, Greensboro, NC7/1/2015
"We encountered a problem with ants. One of outside chairs was broken. We had no use of electric range for first day and a half. Thermostat had to be adjusted between night and day and for the first night the house was so cold we had to have several blankets on bed."
-- Rose Ann, Locust Gap , PA5/27/2015
"There was a foul sewer gas smell permeating the lower level. The water also smelled foul. Two of us became sick during our stay--attributing it to the gaseous odor. I highly recommend that the situation in that house be assessed for health/safety. The bedrooms have virtually no storage space. The kitchen supplies are lacking to say the least. Air conditioning in the lower level is poor--very hot! The covered parking area is too narrow--cannot open car doors--had to park outside. We have been vacationing in Topsail for 50 years and this was the worst house we have ever rented. For the cost of the rental, we expected much more. We went home early; very disappointed."
-- Kyle, Smyrna, DE6/17/2015
"2 of the 4 deck chairs were broken. One was very uncomfortable to sit in and the other wasnt able to be used at all. Otherwise the only other issue was the hairdryer did not work. "
-- Carla, Proctorville, OH6/17/2015
"We had to book this property last minute due to an unexpected cancellation from our original rental company. This home was more expensive than our original rental and in much poorer condition. The facilities had obviously not been cleaned in months, there were ants in the kitchen, the beds were uncomfortable, the bathrooms smelled like urine, some deck furniture was broken, the deck was splintering (2 of the children got splinters from it), there were rusty nails and beer caps on the deck. Basically, the home was way over priced for the value. We would not rent this property again and were very dissapointed. Though the rental company did respond promptly to our complaints regarding the cleaning and the bugs, this property should be rented at a much lower price point or renovated."
-- Krista, Charlotte, North Carolina6/24/2015
"We are very satisfied with the staff and reservations process."
-- Dale, Morgantown, WV8/2/2015
"Your team was GREAT!!! Got us in and out quickly. Outstanding job Century 21Action!Adrian went above and beyond the call of duty to make sure we had a Great Family Vacation. Without his going the extra mile for us, we would not have had the wonderful time we did. He a stand up Guy in my book and when I call back, I want to be doing business with him. The carpet could use a good cleaning or replacement. Numerous stains throughout. We couldn't even get the TV in the living room to work, but it worked out okay for the family. Less TV on a vacation is a good thing."
-- Kerry, Shady Spring, WV7/5/2015
"Spoke with Scott Erickson on the phone and came into his office to meet with him. He was very professional. I still feel we should received some kind of refund for the washing machine issue. This was our 30th wedding anniversary to spend with our family and I spent to much time at the Laundromat. Not happy about that at all. The owner was not will to give me more that $75 for my expenses. Whoopie!! Yes will stay again but not with this owner!"
-- Randy, Minonk, IL6/4/2014
"The kitchen had ants! All over the counter by the sink were ants. We had to go out and buy Raid to kill the ants and they still kept coming. We couldn't keep any type of snacks out because they ants would just invade them. The wallpaper on both bathroom walls was falling off. There were holes in the wall in the powder room. The sinks and tubs needed to be cleaned better. Green around the drains is tacky and gross. The furniture on the decks were uncomfortable. Go and buy those high deck chairs everyone else has. The tv downstairs kept going on and off. The remote didn't work on the tv upstairs. The table in the living room was wobbly. The bunk bed was falling apart. We had to screw it back together. Just get twin beds. The mattress in the main bedroom was uncomfortable and the box spring torn and ripped. Every time the washer changed cycles the television upstairs went off. The electricity in the whole house needs to be checked. And PLEASE GET RID of those window blinds!! They fell down constantly. They are awful. Put up pull drapes like in a hotel or some other type of window covering, but get ride of those vertical blinds. I would stay at this property again in you make all the corrections."
-- Anthony, Pittsburgh, PA7/29/2015
"Even though property is older, it was very neat, clean, and affordable - exactly what we were looking for in a short stay at the beach. We appreciate the help we received in finding a place to stay for only 2 nights."
-- Jodene, Galina, OH1/7/2015
"Sliding glass doors need to be fixed. They were quite difficult to get open and closed. Also, several of the windows have broken seals causing the glass to fog up inside the panes of glass.
The decking was quite rough and splintery. Got spinters in my hands from holding the railing when going up the steps. I hurt my feet several times on nails sticking up from the planks.
Looks like the roofing is in need of repair. "
-- David, Browns Summit, NC - North Carolina7/19/2015
"The ice maker on the fridge wasn't working. Maintenance came out and fixed it that day, but it couldn't re-coup fast enough to have enough ice. The sliding door to the deck was jammed - said someone came out to fix it, but we couldn't tell a difference."
-- Erin, Gahanna, Ohio8/11/2015
"our stay was great and we will always use Century 21!"
-- Debbie, Newark, OH6/12/2015
-- Robert, Swanton, MD7/1/2015
"The house stated that it sleeps 4 because it has a sofa bed. If my friend had ended up coming with me which they didn't i would have been appalled. The sofa bed is wrapped in plastic and EXTREMELY uncomfortable. Also in the description there should be a porta crib and playpen which were not there? I was disappointed with that completely. "
-- Kaity, Hamburg, NY7/15/2015
"A seven time visitor to Tree House, the new furniture was great but I am concerned and left a message that the right recliner on the sofa was "popping" in the lower left back region an should be under warranty and to have it checked."
-- Thomas, Cowpens, SC6/17/2015
"Things that would have been nice to have on this property were: a grill, a vacuum cleaner, and a blue-ray player."
-- Lynette, Waxhaw, NC8/5/2015
"Unfortunately our intial impression was a poor one The unit is showing some wear. Outside trim is peeling and cracking, some areas within unit had primer paint showing, so painting was not complete. The carpet on the stairs was badly stained. The Main TV in the family room had vertical color stripes upon arrival on Saturday and on Sunday the volume did not work. It was not until Tuesday that a new TV was provided. A recliner on the Master Suite deck was broken, went to sit in and fell backwards because chair back was broken.Some shades in Master Suite were showing wear and tear. "
-- Barbara, Newtown, CT8/17/2015
"Pool was closed on Sunday.
Vinyl in bathrooms coming up at seams.
Sliding glass door lock was missing a piece, was very difficult to open.
Blankets in bathroom closet had human hair and was matted.
Bifold doors have rust on them.
Kitchen did not have functioning can openers.
Pans had Teflon flaking off them, which is a carcinogen.
Sofa couch was immensely uncomfortable and could be improved with an inexpensive pad.
No message posting onsite laundry location and purpose of keys on fridge. Had to ask surf condos property management about location and key access.
Shower wasn't draining and plugged with fist sized hair and debris, which I had to pry out with a table knife.
Standing lamp was rusted.
Overall this property is overpriced."
-- Jennifer, Summerfield, nc7/20/2015
"The shower head in the single bathroom on the second floor was broke and left on one setting that was actually a quite painful stream of water. The washer and dryer room literally smelled like someone had poured fresh penzoil on the floor (I'm guessing that was their way of fixing it) except the smell was extremely horrendous. Last but not least the kitchen sink that had the garbage disposal was broke to the point that it stayed backed up our entire vacation and was very annoying. We also rented in 2014 and I was very impressed with our house. After renting this year and how disappointing this property was for the almost $2000 we spent, I may consider using a different reality company next year."
-- Heather, South Boston, VA7/12/2015
"Loved the house & the location!!!! Century 21 was great!"
-- Nicole, Chesterfield, VA7/30/2015
"This was an excellent week. Thank you for a wonderful Christmas retreat from the reality of the other 51 weeks a year :) More than friendly. Probably one of the best front desk groups I have ever encountered. "
-- Jeanne, Fuquay Varina, NC12/30/2009
"Needs new carpeting, another chair and floor lamp. Deck furniture getting rickety. No outside light on street side. "
-- Nancy, Lenexa, KS9/30/2015
"Our family loved this beach house and we hope to be able to stay there again next year. Russ Johnson was great to work with! Also, we accidentally left some cooking utensils behind and your staff did a super job in retrieving them and holding them for pickup! I believe it was Jennifer who helped with that! Kudos to all of you. Century 21 Action is the best beach rental company we've ever worked with. Much thanks for making the process so easy and for really practicing customer service."
-- John, Clayton, NC7/15/2015
"Everything was perfect excep the bed. It was extremely uncomfortable. Also, it was nice having laundry on site, but it was way too expensive ($4 a load). It would have been even better to have the laundry in the unit."
-- Tina, Eighty Four, PA7/11/2012
"Top deck railing slats were loose, we put screws in them to keep our children from falling, stove in kitchen did not work well a portion of the eyes did not work."
-- Robin, Lindside, WV7/22/2015
"I would really like to have a water hose near the shower to more effectively leave sand outside. the washer and dryer worked great."
-- Juanita, Colonial Heights, VA7/8/2015
"Tv Color needs repair. It was out of order last year also. Vacuum is too hard to push. I plan to bring my own next time."
-- Freda, Raleigh, NC6/10/2015
"I was absolutely impressed from the moment I walked into the house, but that's what I expected after speaking to Amanda. She was amazing and took care of every detail for me which was a bonus since I was in California when I called her. Thanks for making this a great experience. "
-- Jim, Jacksonville, NC7/16/2014
"Locks on bedroom doors would have been nice for privacy reasons. Couldn't see to back out of driveway due to overgrown landscaping, making it dangerous. Didn't have anything to crack open crab legs in kitchen. Wi-Fi didn't work the whole time we were there. Garage stunk so we didn't use it."
-- Becky, Hawesville, KY6/10/2015
"The only tv that worked was the main living area. For 7 people that was not acceptable."
-- Dawn, Frankfort, KY7/29/2015
"Beautiful property in lovely location. Only complaints were that a lot of the outside chairs were broken or breaking and that inside & outside there was some wear & tear, ie rip in master bedroom couch, dirty carpets, quite a bit of junk under house, etc. saying that didn't ruin our stay"
-- Gina, Cranbrook, Kent8/13/2014
"The house was very comfortable. We had trouble for the first 3 days we were there with the TV. The living room furniture is stained and could stand an upholstry cleaning. Bathrooms were nice sized, as was kitchen. One of the better houses we've stayed in. I have booked once through another realty company. They were not near as accomodating. Also, LOVED the gift bad when we checked in. GREAT IDEA!!!"
-- Jane, Weleetka, OK11/1/2014
"It was difficult to pull out of the parking area because of the plants/shrubs to the right of the house. "
-- Rhonda, Louisa, KY6/24/2015
"Liked the updated interior and extior decking and stairs of the property."
-- John, Jacksonville, NC7/18/2014
"Please pay attention to the info. Above.. The prices for rental property keeps going up year after year, so renters will expect more too. Pics need to be updated on your website for this property. We love the island, and the area. You guys did well, but the property could use a little help. "
-- Cline, Portland, IN6/17/2015
"There were no hangers in the closets. not a big deal but we would have brought some if we knew ahead of time. We have stayed in other properties and there were always hangers. Also maybe some plastic cups for taking outside or to the beach."
-- Mary Ann, Frankfort, OH8/5/2015
"Really loved this house, can't wait until next year."
-- Rhonda, Clayton, North Carolina6/25/2014
"The water was shut off due to nonpayment. We ended up not having water for about 9 hours. We called but received no compensation for our troubles. The house was filthy and old feeling. There was also a nail sticking out of outside step.Overall very dissatisfied. Will not be returning. "
-- Jed, Carrollton, OH6/11/2015
"The bushes at the end of the driveway are so overgrown that you can't see to pull out onto N. Anderson. LOVE Century 21...thank you for early bird check in and late check out and for linens!!! LOVE Avalon!!! Favorite property we have stayed in in 26 years!! Will stay there from now on!"
-- Susan, Stow, OH7/29/2015
"Lots of dead ants and some live ones in the kitchen. Master Bath/shower is an accident waiting to happen when taking a shower due to the unlevel floor of the tub. Kitchen knives were useless for cutting and had to go out and buy a whisk"
-- Laura, Mahomet, IL12/4/2014
"We really enjoyed our stay and we will be coming back for another vacation with topsail dunes! The only thing we would recommend is getting a new sofa for the living area. It was a little dirty and had a smell to it. We had to put a blanket over it to feel comfortable with sitting on it. That is the ONLY issue! "
-- Christopher, Madison heights, Va6/23/2015
"the pictures posted of the property show a TV in each bedroom. 2 of the TV'S have been removed. we couldn't use the CD player because the was no power chord. the pots and pans are terrible "
-- Dan, York, PA8/5/2015
"We really appreciated the grill! The deck and screened porch were great assets. We loved how the Topsail Beach beach was not crowded even on Memorial Day. There were two CD players and neither of them worked. When we arrived there was no toilet paper in either bathroom. We always buy some to replace what we've used but we drive long distance to get there and expect to have tp available when we walk in. We have stayed at a Century 21 rental 8 of the last eleven years and it has always been a pleasant experience where we were confident to walk into the house and know what we were getting. Each house has been clean, well-stocked, and furnished and laid out as advertised. We'll be back next year!"
-- Peggy, Red Creek, NY6/3/2015
"The staff person that allowed us to gain entry from another member of our party (because I got caught in a traffic jam) went very smoothly and was very professional. Exceptional!! Thank-you! The property needs more work. The Electric Griddle did not work, shower door in middle bathroom did not roll, handle on outside door on middle bedroom right side fell off (I tightened it the best I could) and handle of door to top side deck also loosened off but I pushed it back together. "
-- Bob, Belton, SC6/24/2015
"Loved the layout of house. Steps to beach from top deck could be placed more convenient but not a major issue. Would stay in it again if it had another bedroom. Family is growing. "
-- Jeanne, Moundsville, WV9/9/2015
"The exterior of the house appeared a bit weathered compared to our last stay there. A lot of new rust around nail holes. The outside shower had a couple of boards that had fallen off of their fasteners, wood was soft. Those are minor but My main concern would be the decking. It appears in bad shape and needs to be repaired if not replaced. While the flooring was strong, it looks bad. The rails did not appear strong at all. They were creaky, easy to move, and at least one section along the way to the beach moved more than it should and would not hold a decent size guy leaning too hard on it. I think the wood has weathered to the point where the fasteners are probably not holding as well as they should. It really needs some work."
-- Robert, Oak Ridge, NC7/29/2015
"House needs paint, flooring , new indoor & outdoor furniture, bigger bed in master bedroom. It needs a major cleaning inside & needs landscaped."
-- Patricia, Jeromesville, OH10/22/2014
"The staff at check in was very friendly and helpful. We arrived early and went to the park across the street. We did get in the house early which was great because it was the 4th of July."
-- Donna, Danville, PA7/15/2015
"The Internet was painfully slow! And, it would not even display most photos and features of sites I usually visit. Definitely NOT high speed. The Welcome Tote Bag was very nice! Thank you."
-- Kathleen, Timberlake, NC6/10/2015
"The carpet thru-out was stained and dirty - would not walk barefoot because of this. The overstuff chair in the livingroom smelled to vomit. There was suppose to be three TV's - the only one that worked was the livingroom. The one bedroom had the cable box/remote no TV; the other you could only watch DVD's on. Overall the only good thing about this property was the location."
-- Catherine, Baltimore, MD1/17/2015
"Internet went down often
Parking felt hazardous"
-- Roberta, Lake Wylie, SC8/5/2015
"We didn't like like there were only two tall chairs on the upper deck. We would have like to be able to sit outside as a family.
I couldn't find measuring spoons anywhere. Some Tupperware for leftovers would be nice. "
-- Kathrine, Port Murray, NJ8/12/2015
"Everything was amazing - the only things I would mention are:
Something (electric meter?) is mounted on the post between the two parking spaces, which required us to fold in the mirrors on our SUV before we could park under the house. "
-- John, Mooresville, NC7/7/2015
"This was our 5th time renting at Topsail and Sandwedge by far has been the absolute nicest and equipped than any other. Commend the owners for providing such a nice place. front desk staff was awesome - had my stuff in right there when i arrived - wasn't in check in more than 5 minutes this is the 3rd realty we have tried and we will be definite Century 21/Action customers again next year. Thank you !!!"
-- Allison, Mount Airy, NC6/24/2015
"The main deck needs to be replaced, the nails are 1/2 sticking out and the wood is splitting...NOT GOOD!"
-- Derek, Wakefield, MA7/15/2015
"The bathrooms and sofa/love seat were pretty beat looking. And a lot of rooms needed a fresh coat of paint. Ice machine worked inconsistently. Was primarily happy though with this property. Couldn't understand the master bath jacuzzi/shower thing. Would have been much happier with a big glass walk-in shower. But I guess we're not jacuzzi people. The outdoor decking was wonderful! And view spectacular. "
-- Carolyn, Apollo, PA8/16/2015
"As stated twice above, Jennifer was great. We needed to relocate on a Sunday afternoon and she was already at the office with available rentals. She arranged everything with the greatest levels of courtesy and professionalism. She made our stay a great one. Thanks you, Jennifer."
-- Douglas, Sparta, Tennessee6/20/2015
"We LOVED Ocean Song and Melanie Duddy was very professional, helpful and pleasant with the reservations and information about everything!"
-- Candice, Winston Salem, NC11/20/2009
"The house could use a new potato peeler... the one there is old and does not work.... that is all... and a pair of scissors... we had to buy a pair of scissors while we were there... no big deal... just though I would mention.... LANA PARKER ( BEverly's daughter )"
-- Beverly, Kernersville, NC7/23/2015
"We have stayed before but still the house exceeded expectations. Love all the new improvements! There were six in our party and it's hard to sit six so closely on the couches. An extra chair or two to the living room would be great. We have been coming to Topsail for years, and we like this house. If we do not return to the house the only reason would be because we are going to need a 4th bedroom for the grand-daughters soon. Please extend our thanks to the owner for allowing our dogs giving our entire family a week together in a beautiful place. "
-- Terri, Culpepper, VA7/22/2015
-- Loretta, Apex, NC7/29/2015
"The entire process from booking, to problem resolution, to booking for next year was perfect! Great staff!!!"
-- Shannon, Powhatan, VA7/19/2015
"Overall the house was somewhat better than expected however the carpet needs to be fixed as it is a trip hazard and there is broken tile by the doors also a safety hazard. The brochure said no dishwasher and it did have one which was good. The DVD player in living room does not work. The kitchen had very limited cooking supplies and the frying pans were in bad shape. Could have used something other than the couple of plastic chairs for the deck. The kitchen was covered daily with sugar ants as well. But other than that the beds were nice, the setting was nice. Only other issue that we could have had is there is only one parking spot and considering the house should be for 7 people I don't know where a second car would have parked."
-- Nicole, Matthews, NC7/28/2015
"The rooms were tiny and TV's are old and inconvenient in the bedrooms. The furniture could use some updating too."
-- Beth, Lancaster, PA6/18/2015
"APPLIANCES ARE GETTING OLD.COULD USE AN INSIDE PAINT JOB."
-- Jerry, Beaver , WV7/1/2015
"This property was well stocked with quality glassware,cookware, and other kitchen essentials. The furniture was comfortable. The property was clean inside and out. The Century 21 staff exceeded our needs and should be commended for maintaining their professionalism. Hats off to you! The process was not what I expected. It was much easier and pleasant. I used the website very little as the staff met my needs. Very Helpful and welcomming. "
-- Julie, Wellsboro, PA7/22/2015
"Love the chance to do early checkin! Traffic was so much lighter earlier in the day. Probably would not stay at this particular house again due to so many people from behind the property setting up tents, etc at the bottom of our stairway. The house is amazing and it really does not seem to be a duplex - never any noise from other duplex unit and never any problems sharing the beach access - just people from various units behind and across the street that would set up very early next to our steps.
Do not know the names of female and male staff members who stayed at the property with Charter while we went out for lunch. Thank you."
-- Lisa, Frederick, MD6/25/2015
"the owners of the house should keep all appliances and ac units up to date
At Check-in, was the staff helpful and friendly? very helpful and friendly"
-- Tracy, Bunnlevel , NC6/25/2015
"The upstairs bathroom connecting the two bedrooms was deplorable. The flooring needs to be addressed. The lock latch on the right door facing the property dry rotted and fell off, disallowing us from locking that door at night. Everyone was so accommodating and pleasant! The staff are the best! We would love to go through Century 21 next year. You have a top-notch organization. We wanted to vacuum but the bag was full and there were no replacement bags. We called Century office and they took care of it immediately. "
-- Jamie, Downingtown, PA7/17/2014
"The couch was very uncomfortable. The mattresses were a bit worn."
-- Connie, Wilmington, NC7/24/2015
"Prefer no carpet and table chairs without fabric. Russ Johnson was always so pleasant and helpful!"
-- Laura, Huntington, WV7/3/2015
"Nicest place I have ever stayed on the island. Nicely stocked with anything we could need. More than enough room for all 4 of us. Linens included! Decor was awesome - "beachy" without going overboard. I will be back! The reservation staff was awesome; very sweet and helpful even late at night on a weekend! The reservation staff and the office staff upon departure were friendly and helpful. I couldn't ask for better service."
-- Karen, Cary, NC - North Carolina6/4/2015
"We went without air for two days in 84 degree master had to call to get tem bring a portable .the jacuzzi tub does not work the master bath outlet blew up a salon dryer and an iPhone charger and almost a straightener .decks and steps have nails sticking up I know I stepped on one , kitchen infested with ants and killed many roaches in unit , master bed wore out bounced and clanked with every move,toilets backed up daily and wouldn't flush worst stay ever with century 21 in many years I ask for response from management for partial refund or it will be my last as well as my many family members"
-- George, Poplar Bluff, MO6/3/2015
"Property added new chaises on deck since last year but they take up too much room. Would rather have more deck chairs. The washing machine only washes with hot water even when set for a cold wash. I did not get their names but the staff at the Sneads Ferry office were very friendly and helpful."
-- Harry, Mays Landing, NJ7/22/2015
"The outside grounds were taken care of very well. The new pool is a great addition since we were last at Surf. The entry door to the condo was peeling paint, dirty, and looked very uninviting The bathtub had a crack across the back on the bottom. The tub is mushy when you step on it m assuming it is a tub insert. How sanitary is that crack. We had no tv for a week. There r 3 tvs and NO instructions for any of them. I know that this has been a problem for other tenants because they expressed this in the condo journal. There was rusty water leaking from under the frig 1 day. We cleaned this up with no idea why this happened. Did we report this no. Also, in the condo journal someone else left a note of disapproval without a date. The bed is covered with a lumpy cover. It was weird and we have never experienced anything quite like it. I think a new bed is overdue. We would never stay in this property again, recommend it to anyone, and it makes you a little shy about making a reservation with Century 21 without 300 questions. This is not our 1st stay. We have been in Surf many times over the years and NEVER had a condo quite like this one. Our contact person was Russ. He's a super gentleman and answered our questions and returned our phone calls. He's fun to talk to. Thank you for being our go to person."
-- Mike, Avilla, IN6/17/2015
"We had a wonderful time !!!! Loved it !!! The apartment looked exactly like the photos on line.... And the view from the balcony was even more beautiful than I expected... you guys are very easy to rent from. You sent all the information we needed as we needed it !!! Plan on seeing you again next year !! Thanks so much for making our vacation a great one. From check in to check out and lost keys in between you were great. We will see you next year !!!! PS. Don't know the check in guys name I'm sad to say... I'm horrible with names . but he checked us in and you guys are lucky to have him... He made us feel right at home .. Thanks so much!!! The Naylor's: Virginia Huey, August, and buttercup.."
-- Virginia, Dunn, NC10/28/2015
"Extremely disappointed in property"
-- Amanda, Louisville, KY7/1/2015
"Great old cottage that we really enjoyed, but it could definitely use some maintenance inside and out."
-- Phyllis, Whitmore Lake, MI6/12/2015
"Maintenance was great. There was an issue with the door lock and it was replaced very quickly. Everyone was very nice as well."
-- Virginia, Saxe, Virginia8/9/2015
"We have stayed several years now in this house and have reserved it again for 2016. We love the house. It was great seeing the new doors. This was a comment I made last year. As far as outside, the steps getting to the beach are bad. Dunes covering most of the steps and some are broke. Very difficult getting up the steps in the evening after dark. Rent goes up so it would be nice to continue to see repairs on these types of things also. Just like the new doors.
TV's very difficult to understand. Everyone I have ever spoke with at your office have been courteous, friendly and very helpful always."
-- Debra, Brownville, PA8/5/2015
"Overall in good condition. Problems with blinds, several not working correctly; There was an initial strong perfume odor which later turned to a stale odor - not sure if carpet or upholstery was cleaned, either way, not a pleasant odor and covering up with perfume/fragrance doesn't help; would be good to have grater in the kitchen; the back yard needs cleaning up - vines with stickers growing over the walkway to back steps; the queen bed mattress needs replacing - springs are shot. We love the location of the house and would like to look into the one next door in the same unit to see if it might better suit our needs. Thank you!"
-- Virginia, Winston-Salem, NC6/3/2015
"The stove should be fixed/replaced. Burner in front was not right. Also, oven burned things. The pull out bed has issues. The shower in master bedroom needs work on the door as it does not shut properly. Otherwise, it was a nice unit. "
-- Francie, Monroeville, PA8/5/2015
"Having stayed at this property at least 2X previoiusly, we knew what to expect. While more amenities in the kitchen would be usedful (e.g. more cooking utensils,pots, pans etc.) they haven't dissuaded us from reserving it again in the fall."
-- Lee, Staunton , VA6/4/2015
-- david, Rural Hall, NC8/28/2013
"Everything was outstanding. We can't wait to do it again next year. Thank you."
-- Jim, Mooresville , NC7/29/2015
"Everything was very nice and well appointed. Only minor issues:
Plenty of flatware but kind of flimsy.
Knives, particularly large one to cut watermelon, were not very good.
Washing machine was REALLY loud. Wondering if some issue.
Ice maker had problems dispensing, even after repair.
From a very limited sample, it seems like Century 21 has higher requirements for its properties to be well maintained and for the cleaning services. Also, provides linens. Century 21 is my preferred rental agency. Cleaning and upkeep was much better than from previous property and different rental company we used."
-- Lora, Cary, NC7/1/2015
"The carpeting in the house was very dirty. It had many stains and needs cleaned well or more likely replaced. Couches are very worn but comfortable. Otherwise it was a very nice home. Also the ceiling leaked during a storm. I told the staff about the leak.
How can we better improve our reservations/front desk/website? This was a great part of the process. Good people!"
-- Sally, Gallipolis, OH6/25/2015
"Your rental office was very accommodating and helpful. I will definitely rent from your agency again. Had a wonderful stay at this property."
-- Katherine, Woodbridge, VA6/24/2015
"Responses were timely and staff was very helpful, polite, & friendly. It was a very enjoyable vacation; wish the weather would have been a little bit better, but just to be on the island made it all better. "
-- Jennifer, Chest Springs, PA10/1/2009
"Property is well used and in need of updates, paint, carpet. Definitely needs more flatware, non stick pans."
-- Al, Maddison, GA9/30/2015
"I thought there was a TV in each of the bedrooms however 2 did not have one, not a major issue. It would have been nice to have a couple of lounge chairs on the deck. We really missed not having an outdoor grill."
-- Patricia, Stephens City, VA7/26/2015
"There were issues with the unit: the electrical outlet in the bathroom does not work, the exhaust fan in the bathroom runs but does not suck air, the shower does not work. The bedroom is warm-I realize that there is a unit air conditioner that cools the entire unit but it would help if there was a blind to block the sun in the south facing window to help cool the bedroom. The TV reception is horrible, almost useless. Even though wifi was available there was no printable documentation giving the username and password. We finally called on Wed. of that week and got the information from the office. The stopper in the kitchen sink needs replaced, it would not hold water. Other than the fact that the unit is old and run down, that the couch and pillows on the coach is old and dirty and the carpet needs a good shampooing job, we did enjoy having the ocean view. We would not however, use this unit again."
-- Tracy, Jasonville, IN7/22/2015
"the front door lock worked perfectly EVERY TIME this year. It looks like a new lock. We have stayed at this unit for 3 or 4 years now and this has always been an issue. Whomever is cleaning the unit is doing a good job.2 - The bathroom ceiling exhaust fan cover for the bathroom in the top floor fell (15ft or more ceiling). It broke when it hit the toilet. This was also not fixed while we were there. Since it was broken it could not be re-attached by the maintenance guys and might require a new unit installation. The TV in the top floor bedroom did not work correctly. We could only get a sporadic picture on a couple of channels. We checked all of the cords to be sure they were tight and installed correctly and they were. Who knows what the issue was with that as no one ever came out to check it.
-- Sandra, Pfafftown, NC7/22/2015
"Ann's Place always meets our needs!"
-- Barbara, Falfurrias, TX5/5/2015
"Awesome rental home, the beds were extremely uncomfortable with a few having dips in the middle leading to many sore backs, other than that, it was incredible. Century 21 has been amazing, we continue to book through them and they have not once disappointed. The staff are very friendly and helpful."
-- Anthony, Scottdale, PA7/22/2015
"chairs in living room were falling apart, floors/carpet dirty , AC couldn't keep up with property, SMOKE DETECTORS WERE MISSING,Bathtub in downstairs broken on the floor, This property needs repairs at best!!"
-- Edward, Elyria, OH7/22/2015
"I really fell I got the best service and the best deal out there. We stayed in a great house, had linens and bath towels and beach towels and turn down service and a welcome kit all included. Thank you Century 21 Action - I look forward to staying with you again next summer!"
-- Sherri, Ruffs Dale, PA8/27/2014
"Thankfully it wasn't too hot during our stay. The air conditioning would not have been able to keep up. The kitchen pots and pans were poor. It was difficult for my older guests to get down to and up from the beach due to steep incline and large pipe to get over. The pet fee was unreasonable! I have stayed in much nicer places with my dog for half that price. I felt taken advantage of. On a good note, it was a great location and view from upper deck was beautiful."
-- Kay, Smithfield, NC6/14/2015
"We love Topsail and would use Century 21 Action again for our next reservation!"
-- Beverly, Lynchburg, VA9/23/2009
"Would love to have some of those tall outside chairs on upper deck."
-- Thea, Harrells, NC9/27/2015
"The bedroom on the lower level (garage) was a bit musty and damp....nobody wanted to sleep down there."
-- Kimberly, York, PA6/17/2015
"We were disappointed with the seating. We had 5 people and some had to sit in the floor or in the hard kitchen chairs to watch tv. There was a man that came to spray paint while we were there and although he covered our car, it made us very very nervous because our car is brand new and white. I would rather stuff like that had been done before we checked in as it only took him 45 minutes. Seems like that could have been done while the property was being cleaned before check in. We were also very disappointed that when we first arrived it was 85 degrees. It took until the next day to cool down. I don't understand why the air had been turned OFF if there had been someone checking out that day and Century 21 knew we were checking in. Seems as though it would cost more to let it get that hot and then have to cool it back down as well as making our first day and night of our vacation miserable while inside.
Other than that, we had a very nice time. We really like the fact that bed and bath linens were included so we didn't have to pack those. "
-- Stacy, Winston Salem, North Carolina 6/24/2015
"The master bedroom needs a King bed.
Would like to have had a floor vac to clean up the sand from the wood laminate flooring.
Third bedroom with bunk beds was cramped and the mattresses were not good.
Kitchen and family room were very nice.
Need better deck furniture.
C21 Staff was excellent."
-- Eric, Hickory, NC7/9/2015
"The only thing I was disappointed with was the outside shower. The staff who answered our phone calls with the issues we had at the beach house were wonderful. The repair guys had the problems fixed in no time at all. THANK YOU."
-- Timothy, Orrstown, PA7/8/2015
"The only complaint that we had was that the air would not cool the house down and that there were little ants all over including on the beds and they bite. so maybe just get somebody to spray for the ants and fix the air but other then that the house was great. I loved the view and had a wonderful time and would def come back and use the same house.The air would not work right and cool the house down. it never got cooler than 78 degrees in the house. We did call and fans were delivered it did help some but just getting that checked out for the next time somebody stays would be helpful."
-- Jennifer, LaPorte, IN7/8/2015
"Not the greatest layout, but great location."
-- Keith, Nelsonville, OH7/29/2015
"There was no coffee table - it would have been useful as we needed a place to do puzzles, games, etc.
The hand mixer in the kitchen did not work - it turned on but the beaters caught and wouldn't turn."
-- Alice, Copley, OH7/22/2015
"Thermostat needs replaced. Would not maintain a temp. Constantly changing temp, over night it would dip to the 60's There was an ant problem n the kitchen, outside wall. Had to spray numerous times."
-- Jason, St. Clairsville, Ohio7/8/2015
"We stayed here 2 years ago and the icemaker was half broken and it still is. No cookie sheet and very poor selection of glasses and cups."
"There was a ant problem. I understand the house is a rental and you will see ants and bugs - however, this property has a real ant problem. They are not only all through the house but also in the grounds around the house. All vehicles were full of ants after our stay. Repair of the microwave - the repair man was timely, friendly and was able to repair the microwave. "
-- Brandy, Sutton, WV9/10/2014
"There was not a mattress for the trundle bed ( the part you pull out) in the middle bedroom on the second floor. The comforters on the bunk beds are worn and pilled and need to be replaced. Vertical blinds need to be replaced as many slats were missing."
-- Betty, Clinton, NC8/18/2015
"In short, the house was very basic. The furnishings and decoration were generally inexpensive and somewhat warn. The mattresses and pillows were warn and uncomfortable. The front sliders leaked when it rained. The kitchen as just adequate. There were two fold up beds in the closets that took up most of the space. Again, the house was adequate but seemed expensive for the overall condition and value of the property. All of the reservation agents were delightful to deal with and very knowledgeable. "
-- Roy, Redding, CT8/12/2015
"Upon entering first floor there was a strong urine smell coming from one of the bedrooms. There was no beach items as stated in the description of property online. There was no broom to tidy up. The kitchen was poorly supplied. No bakeware, not even a cookie sheet! In order to use the oven for meals we had to purchase bakeware. Only one potholder! The online description of the kitchen stated, "even the chef in your family will feel pampered." That statement is false.Most of the issues with our rental were a matter of property neglect on the owners part. I'm grateful to the staff member, I think his name is Adrian, who made a follow up call after our visit. I was reassured that our problems and comments about the quality of our stay were taken seriously."
-- Shelley, Fredericktown, OH6/29/2015
"I would like to see a DVD player in the kids room (or another bedroom) so the kids could watch a something different than the adult group. I also think the kitchen could be better organized and provide more. the pans are starting to get pretty worn and the Teflon is coming off. "
-- Carrie, Alexandria, Virginia7/15/2015
"We have rented this property for many years and they have failed to repair the leaky plumbing and the soft floor in the lower level bathrooms. The exterior spigot also needs repair. lack of renovations to the bathrooms may impact our reservation for next year."
-- Roxie, Brackney, PA7/29/2015
"The owner should let renters use the elevator. A 65 year old couple could barely get all their belongings up to the top floor. We will never rent this house again. Should have been told this so we could choose a different house."
-- Guy, Gastonia, NC6/18/2015
"There were exactly 3 hangars. The kitchen faucet needs to be fixed or replaced and that coffee making is so slow-There should be better outdoor mats. and we had to deal with a disgusting overfilled garbage can that smelled from the previous week."
-- Stephanie, Putnam Valley, New York9/2/2015
"There is loose pickets on the back porch and nails popping up out of the decking. It would have been really nice to not have to walk back thru the dirt after using the outside shower, and we had to bring the hose onto the front steps landing to use it out of the dirt,however it leaked so someone had to go back thru the dirt to turn it back off. The furniture was very cute but highly uncomfortable! Besides the couch there was no where you could sit for longer than 10 minutes. After a long day enjoying the island walking, swimming, biking, etc, one does not want to sit in a chair with no upper back or arm support to relax. The master bed was completely unacceptable!My husband and I left feeling the need for a chiropractor! The parking was off only in the fact that when you pull all the way in it's hard to get all vehicle doors open. And when we had both vehicles and our small trailer pulled in it was a tight squeeze to walk out between last car and entry poles. I personally banged my head on the power box repeatedly! On a positive note, We absolutely loved the location!!! The views were spectacular and whoever buys this property has got a real jewel!!!! Fix the above issues (mainly the bed) and we would re-rent this house every year! Loved being greeted with smiles @ C21!"
-- Caroline, Pittsboro, NC8/5/2015
"The rockers on the deck were broken, the beds were very hard and the couch was like sitting on a rock. I expected much more from this house and was disappointed. I have booked with century 21 for the past 4 years and you have one of the best websites available .... Very easy to use"
-- Holly, Rockwell, NC9/23/2015
"The outside of the property could use some paint. The decks and railings are in need of repair and some paint would help. The backyard is overgrown and needs mowed. The front was mowed and trimmed while we were there. The kitchen chairs looked like the fabric needed to be cleaned and the paint needed to be freshened up."
-- William, Greenville, OH7/19/2015
"House was nice, however, I think there are homes with better value on this price range. I was limited in choice by the late booking."
-- Joseph, Sea Cliff, NY7/23/2015
"Electronics - 1) We were unable to locate a Wi-Fi modem with password but were able to use a non-secure Wi-Fi that was available (not sure if it was for our unit or not). It looked like there could possibly be a modem in the downstairs Queen bedroom closet (looked like a modem wire running to it) but the closet was locked and we couldn't check. 2) We were unable to use the TVs in all three of the downstairs bedrooms, but we didn't spend time trying to figure it out because we really weren't going to be using them much anyway. 3) There is a damaged spot on the TV screen in the living room that is noticeable when the TV is on but it doesn't affect the operation. It is to the left of the center and runs from about the middle down toward the bottom of the screen. We thoroughly enjoyed our stay at Pelican's Perch and would definitely recommend it to friends and family. Check-in and check-out at Century 21 Action, Inc. was incredibly fast and easy...I don't think I've ever checked in or out with any other realty company in the past 25 years that quickly! Staff was very friendly and helpful. "
-- Candy, Kannapolis, NC8/5/2015
"Previous tenants had left broken beach chairs, an umbrella and some beach toys, which we had to gather and store underneath the house. Also, the stairs to the beach were quite old and the sand dune covered the steps, so we had to climb a dune all week to access the beach and get back to the deck - that was tough. Adjacent properties had raised their deck/stairs over the dune - perhaps the owners of this property would consider doing that as well. Staff was great to work with - no problems whatsoever with your team."
-- Charles, Baltimore, MD7/8/2015
"This was our 4th time to the property and we love it. There is nothing at all that can compare to this and we have such a wonderful vacation. Thanks for everything..it was another perfect vacation! It was not a huge problem; The lock was broke and we felt bad because the agent that took the call did not seem to understand that we were fine we just wanted someone to know about it. The owner handled it immediately, we were just sorry that they made the trip, we were fine. :)
-- Karen, Valley Cottage, NY8/10/2015
"Some of the bedding was awful - hard mattresses, bunk matresses. Spreads/blankets need replacement. The doors to the porch were very hard to open - they need repair. Did not ask for maintenance to come in"
-- Lori, Asheville, NC7/30/2015
"The living room furniture and bar stools need to be replaced as they are very worn and appear to be unclean.
The baking utensils such as cookie sheet need to be replaced with updated ones that are non-stick. Some of the nails are starting to stick up on the steps leading down to the beach area. The balcony in the front of the house seemed wobbly and unsafe."
-- Michael, Peoria, IL7/4/2015
"PLEASE MAKE SURE THEIR IS TOLIET PAPER IN THE BATHROOMS!! The first thing you do when you get to the condo is go to the bathroom and to my surprise-NO TOLIET PAPER!!!! OH NO :(
Thank you for being sooooooo nice!!!! Treasure Reality is very rude!!!"
-- Kempy, Colfax, NC6/26/2015
"The house was not very clean upon arrival - but not too bad so no real complaint. The biggest problem was on Wednesday night we wanted to grill some chicken and discovered there was no grill (8 adults looking and no luck). We had to go out an purchase our own grill - this was very disappointing. It was to late to call the office as it was 8pm. Several windows in the house do not open. The weeds growing in the boardwalk to the beach need to be cut (some of them have thorns on them. Remote control for 1 of the Televisions needs replacing)."
-- Cari, Clemmons, NC6/10/2015
"We were extremely pleased with Century 21 Action. The staff were extremely helpful, polite and professional. We were so happy with our rental unit and tried to rent it for the same week next year but unfortunately it was already booked. Just a big thank you and we will be contacting you again for a rental next summer."
-- Stewart, Raleigh, NC6/26/2014
"The Kitchen coffee maker on the counter was not working properly - kind of leaked all over. But luckily there was a back up in the cupboard. The TV in the kids room was not good - it would have been nice if it functioned like the other two. My boys kept going into our room to watch TV - which was ok accept if they fell asleep and we had to move them to the other room. Otherwise this rental was very well maintained and clean - and had everything we needed. "
-- Sharon, Peninsula, Ohio8/4/2015
"Needed a love seat or more comfortable chairs in the living room. Couldn't get the TV in bedroom to work. TV in another bedroom would be nice. Century 21 was great...Yes . Love the early check in option. "
-- Pat, Palmyra, IN7/1/2015
"Downstairs was warm. We've stayed here before and usually downstairs was pretty cool, but was rather warm at times this year.
Kept losing internet access. "
-- Carolyn, Plano, TX8/3/2015
"A lot of the TV channels were not available. "
-- Richy, Knightdale, NC7/15/2015
"Air conditioning did not work first couple of days. After we called and talked to someone it did get fixed. Having toilet paper and paper towels provided (at least 2 per bathroom and 2 rolls of paper towel) would be nice. Everything else was great!"
-- Dawn, New Carlisel, IN7/29/2015
"The elevator was very helpful for moving in and moving out. The carpet needs to be replaced which would help the initial impression. Very friendly and competent staff at C21."
-- Keith, Matthews, NC8/5/2015
"The bedroom with the two beds would benefit with a dresser"
-- Teresa, Warren, OH8/19/2015
"EVERYONE WAS FRIENDLY AND WELCOMING. ESPECIALLY TO OUR PETS (2) I APPRECIATED THE YOUNG MAN SHARING HIS PICS OF THE FISH CAUGHT BY A VISITOR. WE LOVE FISHING."
-- Val, Blairsville, GA10/9/2015
"There are a lot of nails on the deck that are sticking up and we stepped on a lot! Also the blind in the upstairs master bedroom really does need replaced. Honestly its not that big of a deal. We had a wonderful time."
-- Tracy, Glenmont, OH6/10/2015
"Office staff was efficient. Apologies were given because we had to wait 15 minutes for workmen to complete something. Checkout was quick--no line. Everyone seemed interested in our convenience. Thank you."
-- Carolyn, Bluefield, WV6/11/2015
"Loved everything about it. Will be back"
-- Robert, Vernon Hill, Va7/24/2015
"We had excellent service when the ice maker needed repair. The bedspreads all looked like they needed to be washed or replaced, but otherwise the bedding is good."
-- Henry, Raleigh, NC7/15/2015
"The AC went out and the first time I called they didn't come right out. When it got to 85 degrees at night we could not stay there because my husband is recovering from brain surgery and could not take the heat. We were not compensated in any way and will never rent from this company again."
-- Kathy, Apex, NC6/17/2015
"The back yard was kind of rough but we loved the place, the location, and plan to return next year!"
-- Dawn, Asheboro, NC7/8/2015
"Would have liked outdoor furniture on the street side deck. Carpets need cleaned or replaced, very stained & dirty. Loved the dining room table."
-- Christina, Waynesboro, PA9/2/2015
"The overall condition of this house is poor and needs lots of maintenance. We have been coming to Topsail for almost 25 years and this was, by far, the most disappointing house. You need to update the pictures and take a long hard look at this house."
-- Mark, Overland Park, KS7/18/2015
"the refrigerator did not cool properly. we lost all meat and mishrooms/ approximately $35.00 tech had t to make 3 calls to get the darn thing to work properly."
-- Mitchell, Wilmington, NC7/22/2015
"We had stayed at Cashelmara maybe 7 years ago. It does not look like they had done anything to keep the house up. Maybe that is why it was up for sale. We certainly were not impressed"
-- Douglas, New York, New York6/24/2015
"Would like to have outdoor table/chairs for eating outside and/or playing games such as cards, board, etc.The things that I listed above are very small based on the entire property. Know that it's hard to keep everything at 100% due to it being a rental. The property is beautiful. Kudo's to the owners!!!!! Our family enjoyed our annual vacation to beautiful Topsail Island."
-- Kathy, Biglerville, PA9/29/2014
"The kitchen is lacking some essential equipment - no cookie sheets, 8x8 or 9x13 pan, what's a beach house without a blender?
The dryer overheated when a full load of clothes were put in. Although the duct appears to be clean there is a lot of buildup of lint inside the dryer by the lint collector."
-- Doug & Cindy, Cary, NC7/9/2015